USPS-NGEN-IT Service Delivery Consult Sr, Secret Clearance|Tier II Contract in Virginia at GDH

Date Posted: 10/3/2018

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Job Description

SLM Lead

Responsible for the development, creation, negotiation, documentation, measurement, reporting and review of Service Level Agreements and Organizational Level Agreements supporting customers and stakeholders of a multi-site Data Center. Responsible for solicitation, review, analysis, trending and reporting on customer satisfaction with Data Center IT and business services and functions. Responsible for the maintenance and upkeep on a multifaceted Data Center Service Catalog and Service Level Management templates and artifacts..

Requires ITILv3 2011 Intermediate certification