USPS-NGEN-IT Service Delivery Consult Sr, Secret Clearance|Tier II Contract in Virginia at GDH

Date Posted: 10/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Virginia
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/3/2018
  • Job ID:
    TJ-704

Job Description

SLM Lead

Responsible for the development, creation, negotiation, documentation, measurement, reporting and review of Service Level Agreements and Organizational Level Agreements supporting customers and stakeholders of a multi-site Data Center. Responsible for solicitation, review, analysis, trending and reporting on customer satisfaction with Data Center IT and business services and functions. Responsible for the maintenance and upkeep on a multifaceted Data Center Service Catalog and Service Level Management templates and artifacts..

Requires ITILv3 2011 Intermediate certification