USPS-NGEN-Enterprise Service Desk Specialist Mid, Secret Clearance|Tier II in New Orleans, LA at GDH

Date Posted: 6/23/2018

Job Snapshot

Job Description

Description:
Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services. One (1) year experience in IT required including at least one (1) year of customer service experience in IT. Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II. Position is subject to FAR 52.222-41, Service Contract Act (SCA) of 1965, as Amended Nov-07, and the most current SCA Wage Determination (WD) issued by the Government under HP NGEN contract which is attached to this Job Posting.

This is an open competitive solicitation. IF YOUR CONTRACTOR IS SELECTED, THEY CANNOT START WORK UNTIL A WORK ORDER IS CREATED AND THEIR ORDER IS IN CONFIRMED STATUS. Additional help guides, the ABC NDA and the supplier guidebook can be found on the supplier portal HPE Supplier Portal for Agency Contractor Suppliers . If you have questions, please direct them to the AC Labor Desk Contact: Eddie Branson, james.edward.branson@hpe.com or USPS_AC@hpe.com