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USPS-NGEN-Enterprise Service Desk Specialist Jr, Secret Clearance|Tier I in Norfolk, VA at GDH

Date Posted: 11/28/2018

Job Snapshot

Job Description

Provides remote support and for computers, printers, mobile devices, and peripherals. Experience with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device). Experience with IT information assurance and cyber-security. Experience with Active Directory to include account creation/management and File Share permissions management.

This is part of the Navy NGEN Service Desk Win10 Upgrade 1803 plan.
Qualifications High school education or equivalent (GED). Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education. Active Secret (or higher) DoD Security Clearance or Interim Clearance. Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce. Please attach candidates 8570 certification, resume, and the Service Desk Technical Questionnaire when shortlisting your candidates.