USPS-Information Systems Architect III, Public Trust or Secret Clearance|Tier II Contract in Alexandria, VA at GDH

Date Posted: 10/3/2018

Job Snapshot

Job Description



Network Specialist (Senior) Public Trust Clearance
Job Description
Provide customer service for an inbound call center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications. Job duties include: Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups. Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors, application developers, and remote facility infrastructure teams. Escalate issues within the defined standards. Log and track calls received using a Windows 10 desktop system running a web-based ticketing system. Customer service skills are vital and experience with troubleshooting leased line problems required.
Qualifications
 • Must Speak both English and Hangul language • Knowledge of data communications protocols and utilities (TCP/IP) • Knowledge of LAN/WAN hardware components (routers, switches, DSU/CSU, Cat5) • Knowledge of PC and peripheral devices (card readers, printers, keyboard, mouse, monitor, digital cameras, and other associated hardware) • Experience using ticketing system applications • Experience troubleshooting problems telephonically • Strong working knowledge of the Windows 10 desktop environment • Strong working knowledge of PC and peripheral devices (card readers, printers, keyboard, mouse, monitor, digital cameras, and other associated hardware) • Strong working knowledge of Leased line fault isolation • 2 years experience using ticketing system applications • Demonstrate strong customer service skills and prior experience with troubleshooting leased line problems required. • Ability to obtain ADP level II trust agreement • High School Graduate, or equivalent • Ability to type 25 words per minute • Punctual • Reliable • Demonstrated strong verbal and written communication skills • Ability to multi-task • Effective listening skills • Prior customer service experience - 6 + months • Obtain Security + within 6 months • CCNA certificate is a plus, but not mandatory • Effective listening skills • Prior customer service experience (6+ months) • Knowledge of data communications protocols and utilities (TCP/IP) and possess the ability to perform rudimentary packet analysis. • Knowledge of LAN/WAN hardware components (routers, switches, DSU/CSU, Cat6) • VPN connectivity • Windows Server • Microsoft Office
Skills
• Knowledge of LAN/WAN hardware components (routers, switches, DSU/CSU, Cat6)