US-IT Ops Support Analyst I Tier 3 in Santa Clara, CA at GDH

Date Posted: 7/11/2018

Job Snapshot

Job Description

Description:

Responsibilities: Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard HP IT process methodology (such as ITIL and ITSM). Includes identification, development and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Typical customers are HP end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company. Entry: Applies basic foundation of a functions principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as a team member by providing information, analysis and recommendations in support of team efforts.Bachelors degree in Management InformationSystems / Computer Science or equivalentexperience and a minimum of 0-2 years of related experience. May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.Understanding and working knowledge of infrastructure environments (e.g. operatingsystem, security, network, voice, end user and server related applications). Understanding and working knowledge of business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance). Experience with monitoring and reacting to system events and end user / business requests. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.