UCCE Network Engineer in Durham, NC at GDH

Date Posted: 5/25/2018

Job Snapshot

Job Description

Role & Responsibilities

  • Set technical direction by following best practices and fulfilling functional roles within customer engagements.
  • Act in a technical team leadership capacity and provide support as focal point for highly complex customer problems.
  • Assist and support identifying skills and business shortfalls in a customer environment and participate in establishing programs to address them.
  • Generate collaboration network configurations from Low Level Design for highly complex environments and is expected to generate standard project documentation including detailed test plan for highly complex networks.
  • Perform analysis and diagnosis of highly complex Collaboration networking problems.
  • Plan and execute highly complex contact center Upgrade and Migration activity.

Minimum Qualifications

  • Expertise in Cisco UCC Technology (UCCE, ICME, CVP) and UC (Unity, CM, CUSP, CUBE) Platform required.
  • Knowledgeable of Advanced Services Program model deliverables and expectations. Be able to articulate value-add to Customer.
  • Leading edge technology design assistance for primary accounts.
  • Cross-functional contribution and impact with development engineering on product development and serviceability design.
  • Excellent consulting and communication skills.
  • Excellent Multi-Vertical Market Industry Education, Exposure and Experience. Leverages Vertical Market Industry analysis documentation.
  • Continuously pursuing an accomplished expertise level for selected technology.
  • Excellent understanding of customer network infrastructure business goals and objectives and apply this knowledge to influence customer and client success.
  • Excellent understanding of the customer Change Management process and positive or negative impact towards achieving desired goals.
  • Excellent understanding of customer overarching Governance, Standards, Policies and Practices.
  • Excellent understanding of the customer formal/informal culture.
  • Excellent time management skills. Able to manage required workload schedule, actively offer assistance to other team members or groups on selected emerging technologies.
  • Strong understanding of all chosen current technologies and good understanding of emerging technologies.
  • Excellent technical account management skills.
  • Advanced technical project management skills.
  • Strong technical presentation skills to all levels.
  • Strong communications skills that must be both verbal and media based.
  • Demonstrated team leadership
  • Up to 40% travel required

Desired Skills

  • CCIE Voice Certifications
  • Typically requires BS, CS, or University degree equivalent plus 8-10 years’ experience in network engineering or telecommunications support environment. Advanced degree strongly preferred.