UCCE NCE in Seattle, WA at GDH

Date Posted: 5/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Seattle, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

.bd_title { font-weight: bold; } Job Description:
GDH is seeking a G11 UCCE Engineer to support a large enterprise customer in the Seattle area (Issaquah). The resource will be in part responsible for delivering on Cisco's Business Critical Services to the end client. Some of the services include: online design guidance, escalation support, transfer knowledge, etc. The focus of this requirement revolves around Contact Center Infrastructure. 

Job Requirements:
  • 6-8+ yrs of exp of contact center work
  • Large scale enterprise experience
  • UCCE components: CVP, Reporting servers, mult drive emails, critical gateways
  • Design, implementation, and troubleshooting components

Other notables:

  • Scripting is not critical; they do not need application help just yet
  • Main focus is around infrastructure
  • Install and further troubleshoot CVP as the infrastructure but not to write IVR applications
  • Certs? Not necessary; No CCIE or CCVP needed, he has many guys without CCIE's who are strong