Technical Analysis Sr. Associate in Los Angeles, CA at GDH

Date Posted: 6/8/2018

Job Snapshot

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Job Description

- Provides technical support and training to personal computer and PC and/or Mac network users. Assists users in solving problems using available hardware and software tools - Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals - Installs and supports both hardware and software components for user group - Performs preventive maintenance, test and repair of equipment - Evaluates system configuration and software to ensure effective use of hardware resources - Addresses and resolves hardware, software and customer issues - Engages users to determine their potential future business requirements - Provides positive customer experience with each customer interaction - Strong ability to develop business relationships and communicate effectively with the user community - Strong troubleshooting skills - A+ and Apple Certification (ACSP) required, MCSE or ACTC equivalent is preferred. - Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment - Applies good knowledge of processes and resources required to perform analytical and technical tasks on Mac systems - Local travel to client sites - Applies good understanding of customer service techniques as required to address PC/Mac