Sr. Helpdesk Analyst in Bentonville, AR at GDH

Date Posted: 3/2/2018

Job Snapshot

Job Description

Skill sets include:
-Hardware: BCS/ISS/SWD/Network/IPG products
-Call Logging tools: Remedy/GCSS/WFM
-OS Knowledge: HP-UX, Windows, Linux, VMWare, P-4000, Data Protector, Network Products
-Strong Communication, written and oral
-Basic Project Coordination
-Strong Troubleshooting skills for Hardware and Software

Job description:

•Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met

•Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures

•Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems

•Provide direct post-sales systems technical support to end users and Service Providers

•Solve technical problems on an assigned hardware and software platforms

•Use proactive monitoring procedures/tools to identify problem prevention opportunities