Service Delivery Consult Mid, Secret Clearance|Tier II in Kansas City, MO at GDH

Date Posted: 8/9/2018

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Job Description

(D & A - Role ):Use suite of Marine Corps toolset to maximize early detection of impending events.

Maximize early detection of event outliers for proactive escalation to Defensive Cyberspace Operations Section (DCOS) and Battle Captain.

Define a triage and escalation mechanism for anomalies.

Remain vigilant of user applications acting unpredictably or becoming unresponsive due to adversary exploitation of unpatched vulnerabilities, flood of network traffic resulting from Denial of Service (DoS) attack and other occurrences that may be triggered by cyber events.

Use enterprise call volume as a metric to recognize anomalous activity.

Conduct ongoing ticket trend analysis to increase overall situational awareness

(Reporting - Role )Develop reports, trend analyses, scorecards, statistical models, and dashboards that monitor the health and performance of the service desk operations.

Review and implement Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) and other technical metrics for use in reports.

Collect operational data from enterprise IT data systems used by the USMC.

Know the mission, the organization, and the decision making culture of the organization and provide information that support command leadership.

Be familiar with and able to operate enterprise reporting tools, such as SQL Reporting Services, Oracle Analytics, or SAP Business Objects Enterprise.

Four to nine (4-9) years experience with Hardware (HW) or Software (SW) Asset Management. Responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. The primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management.

This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization. Information Technology Infrastructure Library (ITIL) version 3 Foundation