IT HelpDesk Analyst in Atlanta, GA at GDH

Date Posted: 6/22/2018

Job Snapshot

Job Description

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Responsibilities of the Help Desk Analyst Include:

  • Provide assistance hardware and software assistance to users via phone
  • Provide support to Windows OS laptops and desktops
  • Utilize the Remedy ticketing system to assign tickets and track status
  • Re-set passwords in Active Directory
  • Troubleshoot workstation connectivity
  • Triage user issues and assign issue via Remedy to next level support staff.
  • Assign tickets to internal and external support staff

Required Skills/Experience:

  • 3+ years' professional experience providing support via phone
  • Hands on knowledge in resolving issues with PC’s, Laptops, and Printers
  • Strong working knowledge of Windows 7, 10 and XP Operating Systems
  • Experience utilizing Remedy ticketing system
  • Experience utilizing Active Directory

Certification/Experience:

  • Microsoft MCP