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Focal Engineer in Durham, NC at GDH

Date Posted: 12/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Durham, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/4/2018
  • Job ID:
    1639

Job Description

GDH Consulting is seeking candidates for a Focal Engineer position located in New York City

What You’ll Do

As part of the Technical Support team, you will work with an outstanding team of Tier 2 and 3 Customer Support Engineers.  The team specialization in one of or more core Cisco technologies while understanding foundations of our network products, protocols and best practices.  You will work as part of a collaborative team to provide support during critical network issues as well as managing a case load of lower critical issues. 

Who You’ll Work With

The team provides second/third level technical support at security classification to the Federal and SLED customer base via phone, email, web and remote access for R/S, Security, Collaboration, Datacenter, wireless, Service Provider (both hardware and software) to the customers, partners, account teams, and other engineers via phone/email/ consultation to independently troubleshoot & debug product problems. Our team provides our Federal, SLED and other customers operating within the regulatory space leading edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs. 

Minimum Qualifications

  • Ability to obtain a security clearance
  • Technology expertise - CCIE or equivalent experience
  • Resolution leader, problem solving - troubleshooting methodology
  • Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
  • Introspective - understand own social style, strength, flaws and relation to others
  • Results Focus - ego suppression, objectivity
  • Team player focused on customer success 
Desired Skills

  • We are looking for a combination of  strong R/S and Security skills.