Customer Support Representative II Contract in Holtsville, NY at GDH

Date Posted: 10/6/2018

Job Snapshot

Job Description



Provides front-line customer service support via phone to all Zebras internal and external customers.

Job Description

Overview
Provides front-line customer service support via phone to all Zebras internal and external customers.

Responsibilities

1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Maintains appropriate response times and abandon rates as defined in the departments goals.
4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
6. Prepares and enters required client information/requests into departments database to document customer interaction and resolution.
7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
8. Maintains a working knowledge of the computer programs currently in use in the department.
9. Performs other duties as assigned.

Qualifications

Light IT background preferred.
Some prior customer service experience a must.
Excellent communications skills.
Computer literate; exposure to Windows environment.

IT background - Access Point, IP Address, and basic IT experience will be key in their success

Training...

Class size: 20-25 per class

Day training - 11:30a - 4:30p - Mon through Fri

Eve training - 6 pm - 10 pm - Tue through Sat

(The Saturday training will be an alternate time, generally the trainer will take a poll from the trainees and find out the best time to train on Saturday)

WEEK OF DAYS TIMES
12/10/2018 Mon-Fri 11:30am - 4:30pm
12/10/2018 Tue-Sat 6pm - 11pm
12/17/2018 Mon-Fri 11:30am - 4:30pm
12/17/2018 Tue-Sat 6pm - 11pm