Customer Support Engineer in Richardson, TX at GDH

Date Posted: 7/10/2018

Job Snapshot

Job Description

GDH Consulting is looking for a Customer Support Engineer to work onsite in Richardson, TX.

Job Details

You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career contributing to customers while working with an industry leader in networking technology.
  • You analyze, use and configure network management applications for medium to critical complexity networks. 
  • You'll consult via phone/email to debug network systems problems of growing levels of complexity; provides support on a world-wide basis. 
  • You will handle workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally. 
  • You will provide systems product training and mentoring to other CSE's and assist in problem resolution where required. 
  • Utilize test equipment and configurations in CSE lab for simulations of real problems. 
  • Complete projects which improve the support processes as assigned. 
  • Assist in a consultative role to facilitate the design of the network and complete design reviews as needed. 

  • Typically requires Bachelor's Degree with a technical focus or equivalent industry experience 
  • 3+ years exposure to UNIX/LINUX 
  • 3+ years exposure to VMWare, Oracle, or Red Hat 
  • 3+ years software experience, specifically Python, Ruby, or Java 
  • 3+ years exposure to network management, products and protocols 
  • Strong SNMP Skills & Cisco Prime Infrastructure skills 
  • Ability to resolve problems and deliver known solutions 
  • CCNA certification 

  • Network Management Product Knowledge of any or many of the following (Cisco Prime Network, Prime Performance Manager, Prime Central Provisioning, Cisco Evolved Programmable Network Manager, Cisco Prime Infrastructure, CiscoWorks, HP Openview, Solarwinds, or Concord)