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USPS-NGEN-Enterprise Service Desk Specialist Sr, Secret Clearance|Tier II in Quantico, VA at GDH

Date Posted: 2/9/2019

Job Snapshot

Job Description

Under broad direction, oversee operations in support of the Enterprise Service Desk and existing non-local Service Desks, review and correlate tailored reports, oversee review and correlation of audits, oversee Tier 2 or higher analysis in response to Service Desk escalation, oversee ticket management process, maintain overall required levels of performance of Information Technology Services. Manage all SysAdmin activities and overall operation of Remedy software. Minimum 10 years of experience using any automated ticketing tool/system required with at least 4 years of experience using Remedy. Certified in accordance with DOD Directive 8570.1 Information Assurance Technician II. Information Technology Infrastructure Library (ITIL) version 3 Foundation with additional ITILv3 certifications recommended. Required Certifications: SecurityPLUS Cert, ITILv3 foundation Cert. Under broad direction, perform tasks related to the operation, servicing, trouble shooting, and account administration of Active Directory, Exchange, ADAM, and the GAL. 10PLUS years of experience and possess a Microsoft Certified Master (MCM) certification. Required Certifications: MCM Cert.