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USPS-Customer Service Rep II, Public Trust or Secret Clearance|Tier I in Raleigh, NC at GDH

Date Posted: 4/25/2019

Job Snapshot

Job Description

Public Trust Clearance Required

Customer Service Rep II

Job Description

• Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our clients, the US Postal Service, website.

• Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk.

• He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment.

• The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.

Qualifications
Education and Experience Requirements:

• A high school diploma or equivalent, minimally. A two or four year post-high school degree in a technical field is preferred.

• Candidates must be able to type 45 WPM.

• May hold entry level certification(s) in field of work.

• Two - three years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred.

Skills Set:

• Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:

• Microsoft Office 2003 - 2016

• Microsoft Outlook 2003- 2016

• Live Chat and/or any Customer Relationship Management (CRM) software tools.

• Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling two or three chat sessions at one time.

• Showcase the ability to communicate well (orally and in writing) working with the clients consumers/customers.

• Positive attitude and work ethic.

• Self-motivated.

• Ability to work well alone or within a team setting.