Technical Support Specialist in Kansas City, MO at GDH

Date Posted: 11/6/2019

Job Snapshot

Job Description

.bd_title { font-weight: bold; } Job Description:
Primary Responsibilities:
• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, audio visual equipment, hardware peripherals and other desktop related equipment
• Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
• Consistently meet Service Level Agreements
• Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues
• Train users by instructing them on the technical aspects and use of standard software packages and/or hardware peripherals.
• Work independently to troubleshoot all support requests and follow escalation policies
• Responsible for computer hardware builds and maintaining inventory for computers ready to deploy
• Provide support to all business users
• Establish and maintain a positive professional relationship with users and clients
• Participate in testing, documentation and implementation of assigned projects

Job Requirements:
Skills Desktop operation and support - Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines; Works with vendor support contacts to resolve technical problems with desktop computing equipment and software; Recommends and / or performs upgrades on systems to ensure longevity; Windows Administration - Terminal Services, Active Directory, Group Policy and tools from 2008, and 2012 server, Operating Systems – Windows 7 to 8.1 and Windows 10 (preferably) Windows Imaging - SCCM 2012, MDT, WDS SCCM – Operating system deployments, Application and Security Patch Deployment, Troubleshooting Office Suites - Microsoft Office Suite - Office, Word, Access, Excel, and PowerPoint, Office 365 Good knowledge on ticketing and monitoring tools Good knowledge on ITIL Processes End User computing skills – troubleshooting issues with desktops, laptops, Tablets Knowledge of Night watchman A++ Certification HP and Microsoft Surfaces with some Ipad use.
At least 2 years of related work experience needed. Must be recent Must be knowledgeable in the following areas: Windows 7 Windows 10 Imaging PC via SCCM Basic Networking Basic Troubleshooting
Education Required:  College Levell