Technical Support Engineer in Morrisville, NC at GDH

Date Posted: 11/8/2019

Job Snapshot

Job Description

GDH Consulting is looking for a Technical Support Engineer to work onsite in Raleigh, NC.
Who You'll Work With


On this team, you will get the opportunity to work in a uniquely diverse and socially responsible environment with one of the most creative companies in the high-tech industry. You'll be coached and mentored by some of the industry's brightest minds who will help challenge and develop your technical skills.

Who You Are


Get in on the ground floor of this newly formed Support group where you will support groundbreaking technology! In this role you will: 
  • You will interface internally with CSEs, SEs, NCEs, Technical Leaders and internal engineering departments.
  • You will provide second/third level technical support for ACI and APIC technologies 
  • Apply your analytical skills and technical knowledge to solve product and software problems of moderate to high complexity. 
  • Provide technology/product training and intellectual property material as required 
  • Utilize moderate to complex lab setups to recreate and solve problems 
Minimum Qualifications

  • Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
  • 2 or more years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems 
  • Expertise with Nexus and UCS products 
  • Experience Scripting in Python 
  • Working knowledge of Data Center industry, products and protocols 
  • Knowledge of Linux 
  • Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) are all strongly desirable 
Desired Skills

  • Are you able to resolve problems and deliver known solutions with a high level of customer satisfaction?
  • Can you figure out the root cause and resolution for previously unknown problems? 
  • HP, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE- VCP or CCNP/DCN 
  • Do you have great verbal and written communication skills? 
  • You have the ability to work effectively with and provide guidance to other members by figuring out methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TAC team 
  • Experience with L4-L7- load balancing, firewalls, OpenStack, and UCS