Service Desk Associate I (11289) in Bartlesville, OK at GDH

Date Posted: 10/31/2019

Job Snapshot

  • Employee Type:
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  • Experience:
    0 to 3 year(s)
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Job Description

Service Desk Associate I
Key Accountabilities

• Receives incoming help requests from end users via both telephone, helpdesk tickets in a courteous manner. 
• Builds rapport with key operators, IT teammates and end users to provide outstanding service. 
• Prioritizes and schedules problems. 
• Escalates problems (when required) to the appropriately experienced technician.
• Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization. 
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications. 
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. 
• Performs post-resolution follow-ups to help requests. 
• Develops help sheets and frequently asked questions lists for end users.
Required and Preferred Skills and Experience
• Entry level, typically 0-3 years of experience.
• Provides technical and/or administrative support.
• Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function.
• Performs routine, basic office/field tasks using established procedures.