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Probe Management Engineer in Remote, NC at GDH

Date Posted: 12/6/2018

Job Snapshot

Job Description

GDH Consulting is seeking candidates for a remote Probe Management Engineer position to provide engineering and operational services in support of Gigamon and NetScout devices for external customers and serve as a network troubleshooting escalation path for internal customers.  The Probe Management Engineer will work directly with the various customers to provide data flow management and reporting data used in the day-to-day functioning of the organizations.

Responsibilities

  • Interpret network requests to develop mapping engineering as needed on Gigamon tools and monitoring connections for NetScout devices.
  • Develop and write change control plans as needed or requested.
  • Accurately execute configuration and mapping changes for Gigamon devices presented through either project work or service requests.
  • Accurately execute monitoring requests presented through either production issue escalations or service requests.
  • Cooperate with client teams and other vendors during change windows to complete both complex and simple changes.
  • Conduct peer reviews of change control and engineering documents as needed.
  • Assist in troubleshooting escalations as needed as part of incident escalations, both as NetScout or Gigamon hardware/software support or as part of network troubleshooting triage.
  • Assist in documentation of NetScout and Gigamon devices in the client environment.
Qualifications

  • Proven troubleshooting experience and excellent communication skills.
  • CCNP or higher recommend. NetScout and/or Gigamon certification a plus.
  • Understanding of Cisco and Arista networking and monitoring commands.
  • Solid understanding of the OSI or TCP/IP model and understanding of application behaviors and knowledge of monitoring/data collection tools.
  • Demonstrable working experience with GigaVUE configuration and mapping/engineering on both G series and H series devices
  • Demonstrable working experience with NetScout nGenius tools, including data capture and ad hoc reporting.
  • Knowledge of Remedy/ITSM tools is helpful.
  • Available to work evening and weekend change windows.