NOC Technician (3rd shift) in Tulsa, OK at GDH

Date Posted: 11/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tulsa, OK
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

NOC Technician

The shift we’re hiring for is currently 3rd shift, but could change so flexibility is a must . The work days will be determined by days available on shift after training. The training will consist of two to three weeks on first shift (7:00 a.m. – 4:00 p.m. or 8a.m. – 5p.m.) and then will begin on their specific shift. This position will primarily focus on monitoring various infrastructure and application systems, troubleshooting communications outages, providing email communications from IT, and coordinating IT outage resolution. This position may be asked to perform a swing shift to ensure coverage due to vacation and illness as well as periodic shift rotation to ensure they remain familiar with all NOC processes on all shifts. Our client is open to any candidates with the necessary experience and skills to fill these roles, however they're most interested in candidates with professional server experience and/or professional networking experience. We’re eager to see candidates with experience in the areas of Windows Server 2012, SCCM, SCOM, or related skills on the server side. For the networking candidates we’re looking for experience in the areas of LAN/WAN troubleshooting, Network Monitoring tools, configuration of routers and switches.
The position will be responsible for (but not limited to) the following: 
•Monitor Automic (UC4) Automation Engine for scheduled job completion? Ensure scheduled jobs complete correctly and timely? Follow job-specific documentation and processes to restart failed jobs
•Monitor SCOM for various systems and applications? Basic diagnostics of server connectivity? Restart services/servers via provided tools as documented? Knowledge to engage correct SME team for service restoration
•Monitor Solarwinds for LAN/WAN health? Troubleshoot local site issues vs. circuit/MPLS issues ? Coordinate with carrier or Telecom and local contacts to restore services
•Communicate information on a regular basis about outages and issues to IT? Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity? Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.
•Develop e-mail communication for All Users about outages and other IT Information 
•Monitor E-Mail to the Service Desk for break/fix issues
•Provide technical support to callers with problems (afterhours)
• Facilitate, coordinate, and manage conference bridges with IT professionals to ensure core services are restored during IT service interruptions.  All of these tasks require: 
• Ability to analyze alarm conditions as presented by multiple monitoring applications (UC4, Solarwinds, SCOM, FireEye, and others)
• 2+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
• Experience with analyzing system and network performance using monitoring, historical, and graphical datao Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)o Experience with Windows Server 2008 R2 – 2012 R2. Understanding of domain principles, DNS, and DHCP preferred.
• Experience troubleshooting PC software and hardware issues
• Experience working critical issues that affect many users
• Communicate information on a regular basis about system wide outages to various departments within the company