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Mobility Engineer in San Jose, CA at GDH

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/30/2018
  • Job ID:
    1628

Job Description

Job Description: 
  • Provide tier one and tier two technical support. 
  • Participate in daytime and night/weekend on-call rotation. 
  • Troubleshoot service provider networks to quickly resolve downtime and end outages. 
  • Own incoming issues and drive them to resolution.
  • Update case notes to reflect current status of support cases.
  • Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction. 
  • Effectively communicate/escalate issues to engineering, and resolutions/work-arounds to the customer. 
  • Utilize the technical service lab to recreate and resolve customer issues. 
  • Develop additional expertise in specific areas (i.e. technology, product, solution). 
  • Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...). 
Job Requirements:
  • Linux (3 Years)
  • VM Ware (3 Years) or KVM (3 Years)
  • OpenStack (2 Years)
  • Nagios/ELK (1 Year)
  • Jenkins (1 Year)
  • Strong analytical, problem solving and organizational skills.
  • Strong written and verbal communication skills.
  • Minimum of 5+ years’ experience or graduate school equivalent in the telecommunications industry
  • Deep Desire to continue learning and demonstration of technical curiosity
  • Python, Perl, C, Java or any programming/scripting experience