Desktop Support Technician I (11316) in Bartlesville, OK at GDH

Date Posted: 11/6/2019

Job Snapshot

Job Description

.bd_title { font-weight: bold; } Desktop Support Technician I
Key Accountabilities
• Provides resolution to all desktop support requests.
• Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
• Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
• Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
• Works independently to troubleshoot all support requests and follow escalation policies.
• Participates in testing, documentation and implementation of assigned projects.
• Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
Required and Preferred Skills and Experience
• Entry level, typically 0-3 years of experience.
• Provides technical and/or administrative support.
• Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function.
• Performs routine, basic office/field tasks using established procedures.